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http://VUUKA.APP TERMS AND CONDITIONS - KENYA
*Last Updated: July 28, 2026*
*Operated by: Vuuka Technologies Kenya Limited ("Vuuka", "we", "us")*
*Applicable in: Republic of Kenya*
These Terms govern your use of http://Vuuka.app, including Vuuka Matatu, Vuuka Boda, Vuuka Tuk-Tuk, Vuuka Rentals, and Vuuka Parcel.
*VUUKA IS A TECHNOLOGY PLATFORM, WE DO NOT OWN MATATUS, BODAS, OR VEHICLES. WE CONNECT YOU TO INDEPENDENT NTSA-LICENSED DRIVERS, RIDERS, AND SACCOs.*
By tapping "I Agree", you enter a contract with Vuuka Technologies Kenya Limited.
1. OUR SERVICES
*a) Vuuka Matatu - Shared Smart Matatu*
Affordable, scheduled and on-demand shared rides on licensed matatu routes in the country. You may share with other passengers. Fares are fixed per stage. You must be at the designated pickup point on time. Vuuka Matatu operates from 5:00 AM to 11:00 PM unless stated otherwise.
*b) Vuuka Boda - Boda Boda & Boda Delivery*
Fast motorcycle taxis for people and small packages (up to 15kg). All riders must provide a helmet and hairnet. Per NTSA rules, only 1 passenger per boda. No riding without helmet.
*c) Vuuka Tuk-Tuk*
3-wheeler rides for short distances, estate runs, and last-mile connectivity. Max capacity 3 passengers. Ideal for shopping and CBD runs.
*d) Vuuka Rentals - Hire a Car & Driver*
Hourly, daily, and weekly car rentals with a vetted driver. Fuel, driver allowance, and NTSA insurance included. 24-hour, 12-hour, 8-hour packages. You choose: Small car, Sedan, 7-seater, SUV, Van. Tolls and parking paid by customer.
*e) Vuuka Parcel - Send Anything*
On-demand parcel delivery via Boda,
Van or Matatu. For documents, food, shopping, small appliances up to 50kg. No illegal goods, cash above KES 20,000, weapons, drugs, alcohol, or perishable foods without proper packaging. Sender must declare parcel value.
2. ACCOUNTS
- Must be 18+ years old.
- Register with legal name, ID number (for Rentals/Parcel high value), and Safaricom/Airtel number.
- One account per person. Vuuka may suspend for fraud, abuse, low rating (<4.5), or safety incidents.
3. PAYMENTS, FARES & M-PESA
*Accepted:* M-Pesa, Airtel Money, Vuuka Wallet, (Matatu, Boda & Tuk-Tuk only).
- *Vuuka Matatu:* Fixed fare per route/stage. Pay before boarding via Wallet/M-Pesa or cash to crew.
- *Vuuka Boda & Tuk-Tuk:* Base + distance + time. Shown upfront.
- *Vuuka Rentals:* Hourly/Daily rate + KM limit. Overtime charged at KES 500/hr. Night driver allowance (10pm-5am) KES 1,500.
- *Vuuka Parcel:* Based on distance, weight, and vehicle type. Sender pays. Receiver may pay on delivery if selected.
*Other Charges:*
- *Peak Pricing:* During rain, rush hour (7-9am, 5-9pm), holidays - fare may increase. You will always see it before confirming.
- *Waiting Fee:* After 3 mins free waiting, KES 20 per minute.
- *Cancellation Fee:* Matatu KES 0, Boda/Tuk KES 100, Rentals KES 1,000 (if within 2hrs of pickup), Parcel KES 150.
- *Damage/Cleaning:* Up to KES 15,000.
- *Tolls & Parking:* Expressway, parking at malls - added to bill.
4. USER RULES
*For All Services:*
- Be respectful. No abuse, tribalism, or harassment.
- Do not damage vehicles. Do not litter in Matatu.
- Follow driver's safety instructions.
*For Vuuka Matatu:* No standing, no smoking, no loud music, no hawking. Be at pickup point. Valid ticket/QR required.
*For Vuuka Boda:* One passenger only. Helmet is mandatory. No oversized luggage.
*For Vuuka Rentals:* Driver drives. You cannot self-drive unless you booked Self-Drive option. No off-road, no overloading. No drunk driving requests.
*For Vuuka Parcel:* Properly package items. No contraband. You warrant you are the legal owner of the parcel.
5. CANCELLATIONS & REFUNDS
You can cancel in-app before driver is assigned for free. After assignment, cancellation fees above apply. No refunds for no-shows. If Vuuka cancels or driver does not show, you get full refund to Wallet or M-Pesa within 24hrs.
Rentals: Full refund if cancelled >6 hours before. 50% if <6 hours.
6. LIABILITY
http://Vuuka.app is a technology intermediary under Kenya's Digital Marketplace laws. We are not a transport carrier.
Drivers, SACCOs, and fleet partners are independent Third Party Providers, licensed by NTSA. They are not employees of Vuuka.
Vuuka is not liable for loss, delays, injury, or property damage caused by Third Party Providers, traffic, police checks, or road conditions. Use services at your own risk. Max liability is limited to the fare for that trip or KES 1000 whichever is less.
All vehicles must have valid NTSA inspection, insurance (3rd party minimum, comprehensive for Rentals).
7. SAFETY & LOST ITEMS
Use in-app Safety Toolkit - Share Trip, Emergency 1199, Report Incident. For lost items, report in-app within 24hrs. Vuuka will try to connect you to driver but is not responsible for lost property.
8. GOVERNING LAW & DISPUTES - KENYA
Governed by Laws of Kenya. Disputes first via in-app support -> mediation via Nairobi Centre for International Arbitration (NCIA) -> Courts of Kenya and Data complaints to ODPC.
9. CHANGES
We may update these Terms at http://vuuka.app/terms. We will notify via SMS/app. Continued use = acceptance.
10. CONTACT
*Vuuka Technologies Kenya Limited*
Nairobi, Kenya
support@vuuka.app | legal@vuuka.app | safety@vuuka.app
Helpline: +254 757 573355